Support
Need a hand with Scryda? Most answers are below. If you are still stuck, email us and we will get back to you.
Contact us
Email our support team and we typically reply within 2 business days. Include your account email and, if it helps, a screenshot.
support@scryda.comFrequently asked questions
How do I scan a card?+
Open Scryda, tap the Scan tab, and point your camera at the card. Scryda identifies it and pulls up the latest market price, set details, and card info. You can then add it to your collection.
Is Scryda free?+
Yes. Scanning cards and tracking your collection are free. Scryda Pro is an optional auto-renewable subscription that unlocks batch scanning, unlimited grade previews, price history, deeper analytics, CSV export, and an ad-free experience. Monthly and annual options are available, and the price is shown in the app before you purchase.
How do I restore a purchase I already made?+
Open the Pro screen in the app and tap "Restore Purchases." Your subscription is tied to your App Store or Google Play account, so restoring re-applies it on any device where you are signed in to the same store account.
How do I cancel my subscription?+
Subscriptions are billed by the app store, so you cancel them there: on iPhone or iPad, open Settings > your name > Subscriptions; on Android, open the Google Play app > Payments & subscriptions. Deleting your Scryda account does not cancel a store subscription, so cancel there first.
Is the grade estimate an official grade?+
No. The Grade Preview is a fun, unofficial condition estimate. It is not an official PSA, BGS, or CGC grade and should not be used for buying, selling, or insurance decisions.
How are prices calculated?+
Prices are market estimates based on TCGplayer data and are updated regularly. They are estimates for reference only, not offers to buy or sell, and actual sale prices vary.
How do I delete my account and data?+
In the app, go to Profile > Settings > Account > Delete account. There is a 7-day grace period during which you can cancel. You can also request deletion by email. See the Delete Account page for full details.
How do I report a problem, a bad scan, or another user?+
In the app, go to Settings > Send Feedback and choose the matching category (including "Report a user" for a public profile). You can also email us directly and we will follow up.
Which cards does Scryda support?+
Scryda works with Pokémon, Magic: The Gathering, Yu-Gi-Oh!, Disney Lorcana, and One Piece cards, with more added over time.
More help
Scryda is an independent app and is not affiliated with, endorsed by, or sponsored by Nintendo, The Pokémon Company, Game Freak, Creatures Inc., Wizards of the Coast, Konami, Bandai, PSA, BGS, or CGC. All trademarks are the property of their respective owners.